Healthcare Leader to Shape and Scale Customer Experience for Growing Digital Health Company
Boston, MA – February 28, 2023 - Linus Health, a digital health company focused on transforming brain health, today announced that Leah Ray has joined its executive leadership team as the company’s first Chief Customer Officer. Ray will lead the organization responsible for all customers across the company’s two major market segments – healthcare delivery and research – and oversee the full customer experience lifecycle. The appointment comes amid significant company growth following Linus Health’s launch of its digital cognitive assessment platform into the healthcare delivery market just over six months ago.
Ray brings more than 25 years of experience in healthcare technology to her role at Linus Health. She was most recently Chief Customer Officer at Jvion, a leader in clinical artificial intelligence solutions, where she led the operations organization – implementation, project management, customer success, and customer support – serving more than 20 health systems. Prior to that, Ray served as SVP of Customer Experience at Zelis, a company focused on healthcare claims solutions for providers and payers, and as Chief Customer Experience Officer at Healthx, a company focused on patient engagement technology for payers. Her background also includes a variety of other senior leadership roles at private and public companies providing SaaS-based solutions to the healthcare industry.
“Linus Health’s focus on early detection of dementia and its potential to have a major impact on millions of people throughout the world was what initially drew me to the company,” said Ray. “I became even more enthusiastic as I learned of its momentum and recognized the team’s genuine commitment to the mission. I’m honored to take on this role ensuring that the organizations that choose to partner with us have an exceptional customer experience from the start.”
Ray attended Kennesaw State University. She has earned certifications in both project management and product management, as well as a Professional, Academy of Healthcare Management designation. Industry leaders and peers nominated her for SuccessCoaching’s Top 100 Customer Success Strategists of 2022 award.
“At Linus Health, we know that helping our customers innovate around how they care for patients and conduct cognitive research requires much more than new technology,” said David Bates, PhD, CEO of Linus Health. “I’m excited to have Leah on board as our Chief Customer Officer to lead the expansion of our customer teams, infrastructure, and programs, leveraging her extensive background in both customer experience and healthcare to deliver a complete solution to our customers that is of the highest quality.”
About Linus Health
Linus Health is a Boston-based digital health company focused on transforming brain health for people across the world. By advancing how we detect and address cognitive and brain disorders – leveraging cutting-edge neuroscience, clinical expertise, and artificial intelligence – our goal is to enable a future where people can live longer, happier, and healthier lives with better brain health. Linus Health’s digital platform delivers a proven, practical means of enabling early detection; empowers providers with actionable clinical insights; and supports individuals with personalized action plans. We are proud to partner with leading healthcare delivery organizations, research institutions, and life sciences companies to accelerate more proactive intervention and personalized care in brain health. To learn more about our practical solutions for proactive brain health™, visit www.linushealth.com.